February 16 2026

Adding Consumer Narrative to CFPB Complaint Database: More Fuel for “Reputational Risk” Argument?

Adding Consumer Narrative to CFPB Complaint Database: More Fuel for “Reputational Risk” Argument?

The CFPB has proposed to permit consumers who submit complaints to also submit a narrative to be included in the publicly available Consumer Complaint Database. Will the narratives provide more fodder for regulators to use when making "reputational risk" arguments? [7/17/14]