CFPB Rep Speaks on Problems with Collections and Mortgages

Speech given at annual National Community Reinvestment Coalition (NCRC) convention highlights Bureau's efforts on consumer protection and access to credit. The speech noted continued problems in collections and mortgage industries as evidenced by the heavy volume of complaints (300,000 to date with 21,000 received in February 2014), with the majority focused on debt collections (6,200  per month on average) and mortgages (4,500). [3/13]