Being Bad: What Will It Take to Sustain the Credit Union Model?
A new white paper issued by the Filene Research Institute took a look at this question and came up with four surprising answers: 1)Â Have the stomach to be bad; 2)Â Avoid gratuitous service; 3)Â Design systems so the typical employee can be successful; and 4)Â Teach customers to behave differently. [10/28]
