What the OIG’s Report on the CFPB’s Consumer Complaint Database Missed

A recent study by the Fed's Office of Inspector General regarding the CFPB's consumer complaint database had a number of criticisms. However, much of the study was conducted prior to substantial changes to the database that have since been implemented and address a number of the noted deficiencies. That said, the report expressed concerns about the ability to handle the growing volume of complaints, which have nearly tripled since the study was conducted. [9/21/15]