CUNA Cites Accuracy Concerns with CFPB’s Consumer Narrative Proposal

In a letter to the CFPB, CUNA expresses concern about the reputational harm that credit unions could face as a result of permitting consumers to post narrative descriptions of their complaints that could contain “inaccuracies, exaggerations and even intentionally false information.”  In addition, CUNA points out that privacy concerns may not allow credit unions to provide the details necessary to adequately respond to a consumer’s complaint. [9/23/14]