Links in “Complaints”

The CFPB released its fourth annual report summarizing activities to administer the Fair Debt Collection Practices Act (FDCPA). The 70 page report highlights joint efforts of the CFPB and the FTC during 2014 related to complaints submitted, enforcement actions, rule making, and educational efforts taken and planned. [3/27/15]

The CFPB's policy of allowing unverified consumer complaint narratives is a perfect example of white noise overshadowing facts. [3/26/15]

The CFPB’s new final policy allowing consumers to post their actual complaints on a public website could spread inaccurate, fraudulent or exaggerated information that could cause substantial harm to financial institutions. Will the safeguards the CFPB plans to implement really provide sufficient protection against reputation risk? [3/20/15]

The CFPB finalized its complaint policy without bending much to industry suggestions. "This agency can do better." [3/20/15]

CFPB released efforts to finalize a policy to give consumers the option to voice publicly their complaints about consumer financial products and services as well as positive consumer experiences. The goal of the effort is to provide more information than just statistics while protecting consumer privacy. [3/20/2015]

While at each other's throats last summer following the CFPB's announcement of its plans to publish detailed narratives of customer complaints on its websites, the CFPB and the Financial Services Roundtable, which represents 100 of the biggest financial firms, buried the hatchet long enough to announce a joint plan to encourage financial education in schools and in the workplace. [1/29/15]

Ever heard the expression "the nail that sticks out will get hammered"? The CFPB's examination manual underscores the importance of a smooth complaint management program. Find out how to create a program that will eliminate any invitations for regulatory hammers. [12/10/14]

The CFPB is developing a form to allow companies to proactively participate in viewing and responding to consumer complaints. Here is an argument for why your financial institution should consider registering. [12/5/14]

The CFPB requested comments by February 2, 2015 on a form that will allow companies to participate in its Company Portal. This portal allows companies to view and respond to complaints through the complaint handling system. [12/4/14]

According to the CFPB, persistent efforts to collect on medical debt, collect debts of deceased family members, and making illegal threats to garnish the federal benefits top the list of complaints from older consumers. [11/6/14]