Links in “Complaints”
- CFPB’s Cordray Addresses State Treasurers
CFPB Director Richard Cordray's remarks at the National Association of State Treasurers highlighted the mortgage crisis, complaints, consumer education efforts, and use of prepaid cards by states. [3/19]
- City of Columbus’ Citizens’ Complaints Cross over to CFPB
CFPB partners with City of Columbus to connect consumers with the CFPB to ask questions and submit complaints about financial products and services. [11/13]
- CFPB: Debt Collection Practices Confusing to Consumers
Since it began accepting debt collection practices in July, the CFPB has seen debt collection complaints quickly become one of the highest categories of grievances. [11/7]
- Dear Payday Lenders: Watch Out!
CFPB's powerful complaint receiving and tracking system is now active for borrowers encountering problems with their payday loans and payday lenders. The impact could be most challenging given the nature of product. [11/7]
- CFPB Puts Shylocks in Their Sights
CFPB is moving aggressively against debt collectors including collecting their own information on elements associated with debt collectors and adding debt collections to its public consumer complaint database. [11/6]
- Complaint Pass-Through Channels a Go
CFPB teams up with the city of St. Louis to allow calls to local bureau pass through to CFPB's system. Includes wide range of topics with emphasis on complaints. [11/1]
- Group Uses CFPB Database to Find Minority Communities Less Likely to Have Complaints Addressed
National Community Reinvestment Council issues analysis by ZIP code to find that complaints from predominately minority communities more like to have complaints closed without relief; calls upon CFPB and other agencies to use the complaint database in CRA exams. [10/15]
- Majority of Consumer Complaints about Big Banksâ Checking Accounts
A recent survey conducted by the Public Interest Research Group (PIRG) shows that 95% of consumer complaints are targeted against 25 big banks, and 75% of the complaints related specifically to the opening, closing and management of the accounts. [10/8]
- Save Headaches Down the Road by Building a Comprehensive Member Complaint Process Now
Overview of some of the fundamentals of a comprehensive consumer complaint management program. [9/12]
- Customer Complaints: The Best Defense Is a Good Offense
With CFPB aggressively urging customers to file complaints in its public database, banks should work to cut complaints off at the pass through having a very good system of resolving complaints quickly before they have a chance to reach the CFPB. [9/12]
